Over a beer and Facebook I am chatting to a friend back in New Zealand over their frustrations of CourierPost and their lack of service.
We both joked about how they would probably turn up at 7am, knock once on the door, literally one knock, then leave a calling card and bugger off again.
Now is that fair?
We got further in our conversation, decided that somebody should do something about it.
Enter Bain and his ranting.
I have written an email to both Close Up on TVNZ / TV1 in New Zealand along with Campbell Live on TV3 in NZ also, below is that exact email.
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To whom it may concern,
I like many kiwis wish to voice a serious concern over the legitimacy of the service provided by NZ Post, Courier Post and their associated divisions and/or counterparts.
Over the past few years I, along with many other persons whom I have had angry rants with, have had a package or item to be delivered by NZ post or Courierpost, only to have the somewhat potentially lazy courier knock once, or barely knock at all, leave that dreaded calling card telling us they would come back the next business day or to go to the depot on Saturday to collect our package.
Now not only has this happened to me once, but it has actually happened a number of times. Many of my friends and family this has happened to also.
This has gone from a serious annoyance, at times even very inconsiderate to the customer of whom may be waiting for rather important items- to just a casual joke had over a beer with friends, we end up laughing about it and the pathetic service that is sometimes given to customers in this particular way of deliverance of items.
Is this acceptable to the public of whom are the customers? After all, without customers the business itself would cease to exist, would it not?
Is it company policy to identify themselves in a certain manner? Or are they just told to do as they wish. Are the courier drivers directly not following their objectives of their job description and contract? Or are they given complete freedom to be as lazy as they wish as long as in their discretion they have done a decent enough job and they can go home early and leave the packages to the depot to deal with the angry customers.
The dreaded yellow and white slip that they leave under your door has been around long enough, some answers should come from courierpost and NZ post.
I note I have blogged the above email on my blog thebainrant.blogspot.com, also on Facebook to gather interest in this matter as many many persons I have spoken to are downright fed up with this happening to them all the time.
However I now reside in China for business, but I am contactable via the email address of which this has been sent from.
Kind regards,
Brad "Bain" Bainbridge
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The content speaks for itself.
I already have a reply from Close Up, albeit an automated one, stating they will look into it.
I will monitor progress as I go and let you angry rangers know how we get on.
Bain
